RMA Request

Returning a product to PRYME for refund, exchange, or repair is easy! Simply:

  1. Fill out the Return Merchandise Request form and submit the information to PRYME.
  2. Within twenty-four (24) business hours you will receive an e-mail containing shipping instructions and a Return Merchandise Authorization (RMA) number.
  3. Ship the product(s) to PRYME following the instructions that you received in the e-mail.

Merchandise returned to PRYME for refund or exchange must be returned within thirty (30) days of purchase and must be contained in the original packaging and in condition for resale. Items returned for warranty service must be within the product's warranty period (one year from date of purchase for most products).

If you have any questions or problems with the RMA form, please contact PRYME for assistance at 1-800-666-2654.


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